Fragrance E-commerce · Markham, Ontario
Walee Fragrance Company
VoiceChat
The challenge
An online perfume store fields a constant stream of questions across time zones — is it alcohol-free, when will it ship, what’s the return policy, is it genuine. Answered the next business day, the shopper has already moved on.
How Zalena helps
Zalena answers only from Walee’s real product data and published policies, across chat, WhatsApp, Instagram, and SMS, around the clock. It confirms what it knows — ingredients, sizes, shipping and return terms — and refuses to improvise on anything it can’t verify, routing edge cases to a person.
“Our customers get answers right away now, not the next business day.”