The Zalena Blog

Notes on AI assistants, customer experience, and the small businesses building with Zalena.

May 25, 2026·17 min read

Chatbot vs. AI Agent vs. Conversational AI: A Field Guide for Small Business Owners

You're not confused because you're not technical. You're confused because vendors profit from it. A buyer's map of the five generations of business AI.

aismbbuyer-guide

May 5, 2026·11 min read

The $126,000 line item that doesn't exist

The average small business loses $126,000 a year to missed calls and unanswered messages. Here's why the loss stays invisible — and what it takes to see it.

researchsmbmissed-calls

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Notes on AI assistants, customer experience, and what's working for the small businesses building on Zalena. No spam.