TV Mounting · Greater Toronto Area, Ontario
Up & Connected
VoiceChat
The challenge
The crew spends the day up a ladder with a TV in their hands — nobody can stop to answer the phone. Those calls went straight to voicemail, and a customer who can’t reach you books the next installer instead.
How Zalena helps
Zalena answers every call while the team is on the job, captures the details — TV size, wall type, location — and books the install. What used to be a missed voicemail is now a booked job on the calendar.
“When we're on a ladder mounting a TV, the phone rings and nobody can pick it up. Zalena answers, gets the job details, and books it in. Before those calls used to just go to voicemail.”