Pest Control · Brampton, Ontario
Pestemite
VoiceChat
The challenge
Emergency pest problems don’t keep business hours — they come in after hours and on weekends. Every one of those calls that hit voicemail went straight to a competitor.
How Zalena helps
Zalena answers Pestemite’s phone 24/7, the moment it rings. It captures the job details — pest type, address, and urgency — and books the call-out automatically, handing genuine emergencies to the on-call technician.
“Pest emergencies don't wait for business hours. Zalena answers those calls when we can't, captures the details, and books the job — so we're not losing customers to voicemail at 11pm.”