Computer Repair · Greater Toronto Area, Ontario
Geeksquare
VoiceChat
The challenge
The technician who would answer the phone is the same person out on a house call, sometimes an hour away with their hands inside a machine. Every call that went to voicemail was a lead lost to the next “computer repair near me” result.
How Zalena helps
Zalena answers every call the moment it comes in, even mid-job. It qualifies the problem — slow PC, virus removal, data recovery, networking — captures the device and address, and books the on-site visit at a flat monthly price. Anything that needs the technician’s judgment is escalated.
“When I'm under a desk fixing someone's PC, I can't pick up the phone. Zalena answers, takes the details, and I call back with everything I need.”